Frequently asked questions

Discover what to expect from Rugbytots
Learn more about booking and payment
Answer questions about safety, shop purchases and more!

Rugbytots coach with colourful cones talking to a boy and girl.

WHAT TO EXPECT

People always have a question or two when taking their child to something new. So, here’s what we get asked the most about Rugbytots classes.

Do you offer free taster sessions? 2026-08-24T18:32:40+00:00

Do you offer free taster sessions?

In many areas, yes! Because spaces are booked live online, availability does depend on how full a class is — so you may see a free taster option when you search, or you may not. Use our Franchise Locator to get in touch with your local team and check what’s on offer near you.

What should my child wear – and is there anything we need to bring? 2026-08-24T18:32:11+00:00

What should my child wear – and is there anything we need to bring?

Comfy, easy-to-move-in clothes and footwear are perfect — whatever your little one feels confident in. You’ll get your Rugbytots kit in your first term, which most children love wearing to class. It’s also worth bringing a drink along, for during and after the session. Other than that, we provide everything else so that you and your child can focus on having lots of fun!

What does the class involve? 2026-08-24T21:22:14+00:00

What does the class involve?

Each class is a structured play session built around a warm-up, a range of skills-based activities and plenty of physical exercise. Alongside the rugby fundamentals, children pick up broader skills such as colour recognition, counting and taking turns — but above all, it’s about having fun.

How long does each session last? 2026-08-24T21:22:37+00:00

How long does each session last?

Sessions for our 2–3.5 year olds last 30 minutes. Sessions for our 3.5–5 year olds and 5–7 year olds last 45 minutes.

Where are the classes held? 2026-08-24T21:24:33+00:00

Where are the classes held?

Classes are usually held indoors in sports halls, schools, leisure centres and church halls, as well as in local parks.

How involved do parents and grown-ups need to be? 2026-09-10T09:08:25+00:00

How involved do parents and grown-ups need to be?

Grown-ups must attend all classes. They are expected to join in during our toddler classes for children age 2–3½. Adult participaton isn’t usually necessary for the classes of 3½–5 or 5–7 year classes as children are then a little more independent, but cheering and encouragement is requested!

How many children are in a class? 2026-08-24T21:24:09+00:00

How many children are in a class?

Our standard ratio is one lead coach to 12 children. Most classes also have an assistant coach, allowing for up to 14 children.

What’s the ratio of boys to girls? 2026-08-29T08:40:47+00:00

What’s the ratio of boys to girls?

It varies from class to class, but there is almost aways a good mix of girls and boys.

How serious is the coaching? 2026-08-29T08:48:15+00:00

How serious is the coaching?

Fun and enjoyment always come first. That said, in our older classes we introduce more rugby-specific skills through games and structured techniques. And remember that throughout our classes, all activities are non-contact ones.

BOOKING AND PAYMENT

What if we try it and it’s not for us – what’s your refund policy? 2026-08-31T09:38:03+00:00

What if we try it and it’s not for us – what’s your refund policy?

Totally understandable — it’s normal for children to take a little while to settle into something new. If, after your first two sessions, Rugbytots still isn’t the right fit, we’ll give you a full refund under our two-week policy. Just get in touch with your local team within 48 hours after your second class. Note the refund covers your Starter Kit too (as long as it’s unworn and unopened).

Can I join part way through a term? 2026-08-31T09:39:22+00:00

Can I join part way through a term?

Absolutley. The Rugbytots programme is designed so you can join at any stage within a term of classes.

Will my child automatically move up to the older age group? 2026-09-10T08:03:55+00:00

Will my child automatically move up to the older age group?

Children do not move automatically into the next age group. As an existing member, you will take priority and be given every opportunity to move up to the correct age group, but it is always better to plan ahead! So, we recommend speaking to your local team about the right class and join the waiting list early if spaces are limited.

How do I pay for Rugbytots? 2026-08-24T21:30:18+00:00

How do I pay for Rugbytots?

We operate a secure, strict online payment system, designed to keep the booking process simple and efficient while meeting the highest security standards.

How is the cost worked out, and why is there a membership fee? 2026-09-10T08:06:53+00:00

How is the cost worked out, and why is there a membership fee?

Costs vary slightly by area depending on the cost of hiring local venues. When you book your first term, this includes a one-off Membership Fee of £35 per child (non-transferable). Membership covers your child’s registration in our database and gives you access to our parent hub. It also gets you first refusal on places for the next term, priority places in older age groups, member discounts, and your child’s Rugbytots kit.

Why is there an admin fee? 2026-08-25T16:12:04+00:00

Why is there an admin fee?

As a global franchise, Rugbytots runs a centralised, automated booking system. Payments are held centrally and distributed across the franchise network, and the admin fee covers the cost of running this system so our franchisees can focus on delivering a great experience in class. It’s unrelated to payment processing charges and stays the same regardless of how you pay.

How do I make sure my child continues next term? 2026-08-24T21:31:56+00:00

How do I make sure my child continues next term?

Once enrolled, your child’s place is automatically held for the following term. We’ll email you when new term dates are open for booking, well in advance, along with a rebooking deadline. If you don’t rebook by this date, the place may be offered to a child on the waiting list.

Safety

Is the person running the class fully trained? 2026-09-10T09:12:45+00:00

Is the person running the class fully trained?

Every Rugbytots lead coach completes detailed in-house training and passes our internal coaching award before leading a class. All of our lead coaches hold an enhanced DBS check and are first-aid trained.

Is Rugbytots safe for smaller or younger children? Isn’t rugby dangerous for toddlers? 2026-08-24T21:28:15+00:00

Is Rugbytots safe for smaller or younger children? Isn’t rugby dangerous for toddlers?

There’s no physical contact or tackling in Rugbytots classes. Sessions focus on key motor skills — passing, kicking, catching, running, agility, spatial awareness and balance — all delivered through play.

Are Rugbytots sessions insured? 2026-09-10T09:13:47+00:00

Are Rugbytots sessions insured?

Yes. All Rugbytots sessions are covered by a leading childcare insurer, including personal accident and public liability cover. Please contact your local team Rugbytots team for more information on their policy.

Are the foam balls used in class safe? 2026-08-24T21:29:51+00:00

Are the foam balls used in class safe?

Yes, though we recommend parental supervision for children under 3, as with any small item, due to the potential choking hazard.

Merchandise

How do I exchange an item? 2026-08-24T21:32:44+00:00

How do I exchange an item?

Email warehouse@rugbytots.co.uk and our team will respond within 24 hours with a Customer Exchange Form. Once completed and returned, we’ll begin the exchange.

If you need to exchange an item because the wrong size or item was ordered, please return the original item to our warehouse first, after which the exchange can be authorised. We publish detailed size guides on our website, so do check these carefully before ordering — we’re unable to cover return postage costs in these cases.

What if I receive the wrong item? 2026-08-24T21:33:35+00:00

What if I receive the wrong item?

Email warehouse@rugbytots.co.uk and we’ll send the correct item straight away. Depending on the value of the item, we may ask for a photo to confirm.

Everything else!

How do I find my nearest Rugbytots class? 2026-08-30T16:06:24+00:00

READY TO GIVE RUGBYTOTS A TRY?

Thousands of Rugbytots classes take place across the world every week, so your nearest may be just around the corner. Find one and give Rugbytots a try!

FIND YOUR NEAREST CLASS

Rugbytots mascot Arty holding a map pin.